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Frequently Asked Questions

Frequently Asked Questions

As a locally owned, customer-centered jewelry store, we do things differently than the big chains. We believe in providing our customers with exceptional service and our employees with a joyful culture that encourages education and expertise! For over 40 years we’ve been honored to serve Flagstaff and your jewelry interests. If your question isn’t answered below, don’t hesitate to give us a call!

Jewelry is like a story that tells the many chapters of our life.
Are your sales associates paid on commission?
No. Our Frederick Fisher Jewelers associates are not paid on commission. We believe in a team culture that supports one another and always puts our customers’ needs and interests first.
Will Frederick Fisher Jewelers buy my jewelry?

Yes! We buy gold, platinum, silver and diamonds. We also do appraisals for your jewelry needing to be insured. Give us a call to schedule an appointment today!

Does Frederick Fisher Jewelers have credit or work with a credit company?

We do! We understand that financing your purchase might be the best option for you. We can help you bring the perfect engagement ring or anniversary gift home with a variety of financing options. For more information or to see if you qualify, give us a call today.

What is the best way to care for and clean my jewelry myself?

Although we offer free jewelry cleaning services, you can also do it yourself at home in between professional cleanings to keep your jewelry shiny and in the best shape. These 4 simple steps will work at home:

  1. Fill a bowl with very warm water
  2. Add dishwashing soap
  3. Soak your ring for 20 – 40 minutes
  4. Gently brush with a very soft toothbrush.

That’s it!

Why shop for jewelry at a local store instead of a chain store?
When you shop local, your money stays in the community. Not only helping the families that work for the store but also the community as a whole. Local businesses know you and you know them. We sell the items that you love based on what you’ve told us over 40 years! We carry what you like and want.
I found a piece of jewelry I love online. Can you order it for me so I can see it in person and try it on?

You found a piece of jewelry online that you love, that’s great! If it’s from one of the manufacturers that we carry, we absolutely can order it for you to try on in the store and see it in person. Give us a call to discuss how we can help bring that jewelry you love home.

What are you doing during COVID-19 to keep customers safe?
We are wearing masks, regularly wiping down the cases, providing hand sanitizer and keeping 6 ft distance between customers and associates within the store. We’re happy to answer any questions over the phone and we’re scheduling 1:1 appointments to keep you safe in smaller groups. If you’re not comfortable coming into the store, we’re happy to work with you to get you what you need.

What our customers are saying:

Whenever I need anything regarding jewelry this is where I go. I feel very well taken care of.
– Rusty C.

I purchased an engagement ring from Ryan at Frederick Fisher Jewelers several weeks ago (she said yes!). The buying experience was excellent! My finacee and I will certainly be going back for our wedding bands and I would strongly encourage checking out their family-owned store!
– Jeffrey T.

In all my years of buying jewelry I have never had a better experience than with FFJ. Ryan was patient and very knowledgeable and answered all of our questions. I would highly recommend FFJ to anyone no matter what your budget may be.
– Chris S.

Friendly, knowledgeable staff who take time to make sure you go home with the perfect piece of jewelry.
– Christie W.

5 star Selection. Just bought gifts for my wife and daughter. Gorgeous! They loved them! Thanks for all your help Ryan.
– Kelly T.

Always a great place to shop, ask for Ryan!

– Zach E.

Great people and they are all very supporting and understanding. Ive already bought two wedding bands and am extremely happy to continue doing business here.
– Roderick T.

I have made multiple purchases here over the years. Everyone is terrific. Needed a ring fixed and came back perfect. I wouldn’t go anywhere else.
– Len C.

Our 39th Wedding Anniversary was totally phenomenal thanks to the gorgeous diamond ring and diamond band I recently purchased for my One-and-Only. The selection was excellent, the service even better. The prices were extraordinary.
– Grant G.

Great local business with honesty and integrity. No pressure!
– Michael F.

Went in to get my watch fixed. They were quick, efficient, and courteous. Would recommend.
– Victor